Return Policy

IU Emoji retail customers have up to 15 days after receiving their shipment to return an item. Although it is possible a 20% restocking fee will be applied & return label fee must be paid by the buyer.

NOTE: All wholesale purchases are final. No returns are accepted and no refunds will be issued.

Returns are processed in the order in which they are received and allow 10 to 15 Business Days (not including weekends or holidays) for normal processing of all returns. Once a return has been processed, also allow up to 30 days to receive a credit or refund on your credit card billing statement, depending on your bank’s or credit card’s processes.

NOTE: Please label accordingly with your Return Merchandise Authorization number to expedite this process.

Listed below are the acceptable reasons for return and how each one is handled. Customers who want to return any item should read this carefully to avoid any confusion.

Orders shipped to Canada are eligible for returns, however, all taxes, duties, and fees associated with International shipments must be covered by the customer. No refunds or credits will be granted towards these fees. Returned merchandise will be treated the same as US orders, and all respective processing times still apply. Applicable duties & fees not paid by the customer prior to returning your merchandise will be deducted from the final refund amount.

 

Incorrectly Ordered Item or Unsatisfied With Item Ordered

Sometimes our customers realize they ordered the wrong item or find out they don’t have a use for it anymore. That’s not a problem.

We will gladly accept returns if the items:

  • Have not been opened or used
  • Are in its original manufacturer packaging
  • Are in New Resalable Condition within 15 days of purchase

You will have the option to receive a refund to your credit card with a 20% restocking fee deducted (minus shipping fees). Please understand that the cost of shipping will not be refunded.

NOTE: Certain products have higher restocking fees or have special return requirements. Consult with a Customer Support Representative for details before making your purchase.

It is the customer’s responsibility to pay for return shipping and to make sure that the shipment is packaged “appropriately” (according to shipping provider guidelines) to prevent damages. Please remember not to write the order # number directly on the manufacturer’s box.

 

Customers are ultimately responsible that the product purchased will fit their intended application.